Chalet La Vardaf in the snow

Booking Conditions
This web site provides the information and conditions upon which a contract is established between Totally Alpine Ltd and the client. Totally Alpine accepts no responsibility if the client has not read all the details contained on the web site.

1. Contract
No contract shall exist between the client, which expression shall include all persons on whose behalf the client books, and Totally Alpine until:

a) A booking form signed by the client with deposits or full payment as applicable has been received and accepted by Totally Alpine

OR

b) A credit card booking has been taken by telephone and claimed from the client’s account with the card company, whichever shall be the earlier, AND Totally Alpine has dispatched confirmation invoice to the client.

The client must notify Totally Alpine within 7 days of the date of Totally Alpine’s confirmation invoice, if it does not accurately confirm the client’s reservation, failing which the client shall be bound by the terms of the confirmation invoice.

Verbal descriptions, assurances and agreements can seldom be confirmed or amicably clarified in subsequent disputes and for this reason Totally Alpine does not accept liability for them. Clients wishing to include such times within the contract should confirm them in writing. Totally Alpine will establish acceptance on despatch of written confirmation.

The contract made is subject to English Law and to the exclusive jurisdiction of the English courts, except as provided in condition 17 below. It is made in Watford Hertfordshire UK and payments due under the contract are to be made to Totally Alpine’s office in Watford.

2. Children
Children under the age of 18 years are accepted on condition that they remain the responsibility of their head of family or, in his/her absence, the person signing the booking form.

3. Holiday Price and Content
The holiday price includes the provision of all items specified in the Accommodation description, together with all extras and special requests detailed on the client’s booking form and confirmed on Totally Alpine’s confirmation invoice.

4. Booking
All bookings must be made on the form provided and must be accompanied by a 30% deposit per Apartment. If booking within 10 weeks of departure, the client must forward the full cost of the holiday with the form. Totally Alpine will then send confirmation which acts as acceptance of booking in accordance with these conditions.

An option will be held for 5 working days from submission of the electronic booking form, by which time Totally Alpine must be in receipt of the monies due or the option will expire.

5. Paying the Balance
The full price of the holiday must be paid to Totally Alpine at least 10 weeks prior to departure date. If full payment is not made at least 10 weeks prior to departure date, Totally Alpine reserves the right to cancel the booking, retain the deposit and apply the cancellation charges set out in condition 7 below.

6. Amendments
If the client changes travel dates once the booking has been accepted and confirmed by Totally Alpine, charges will be levied as for holiday cancellation (see condition 7).

7. Holiday Cancellation
If the client cancels the booking in respect of any or all of the Apartments, a charge will be made which varies with the timing of receipt by Totally Alpine of written cancellation notice signed by the client who signed the booking form.

The percentage of the holiday cost forfeited is:

Totally Alpine reserves the right to cancel arrangements. Should this happen, Totally Alpine will give as early notification as possible and will fully refund all money paid, less any costs directly incurred associated with your specific booking.

8. Delay
Totally Alpine shall not be liable for delays or the costs incurred.

9. Force Majeure
Force majeure is defined as unusual and unforeseeable circumstances beyond the control of Totally Alpine or its suppliers, the consequences of which could not reasonably have been avoided by Totally Alpine, even with the exercise of due care. It includes but is not limited to, the event or the threat of any of the following: war, civil strife, terrorist activity, sickness, quarantine, industrial disputes, natural disasters, fire, technical problems with transport, closure or congestion’s of airports or ports, adverse weather conditions, snow states, landslide or avalanche danger, flood and earthquake.

10. Liability
a) Totally Alpine accepts liability for the acts and omission of its employees, agents, sub-contractors and suppliers whilst acting in the course of their contract/employment with Totally Alpine, where these acts or omissions result in:

i) loss or damage, not including personal injury (limited to the holiday cost), when the services contracted with the client prove materially deficient or of unreasonable standard.

ii) Death, injury or illness of any person named on the booking form, when caused by gross negligence. In the above circumstances Totally Alpine will pay the client such amount of damages as might be awarded in such circumstances under English law by an English court only.

b) Totally Alpine does not accept liability for:

i) Loss, delay or cost caused by circumstances beyond its control and amounting to force majeure.

ii) Claims against its clients by third parties (including other clients).

c) The client shall ensure that he/she is insured for third party liability for injury and damage.

d) Totally Alpine does not accept liability if parents ignore the recommendations in this brochure concerning minimum ages for the use of ladders, steps and upper bunks.

e) The Resort Summaries on resort pages contain guidance on the availability of non Totally Alpine children’s ski schools and childcare facilities. They should not be taken as recommendations. Similarly, advertisements and description of resort facilities in chalet briefing folders are not intended to be recommendations.

11. Health
If a client suffers an infectious illness during the holiday, the representative must be informed immediately. Clients must take and follow local doctors’ advice, failing which, Totally Alpine’s cannot be held responsible for the consequences.

12. Client’s Behavior
The client undertakes to behave in an orderly fashion and not to disrupt the enjoyment of others on holiday with him/her or to prejudice Totally Alpine’s reputation with the owners of accommodation or suppliers. The holiday of any client in breach of this clause shall be terminated forthwith and Totally Alpine shall have no further contractual obligations towards him/her.

13. Damage
Clients are liable for all damage caused by their action or the actions of children for whom they are responsible. Reimbursement must be made to the Totally Alpine representative before leaving the resort.

14. Smoking
Totally Alpine operates a no smoking policy in all its accommodation. A client who breaches this policy accepts liability for all consequential damages sought against Totally Alpine by its other clients.

15. Refunds
No representative has the authority to promise any refunds on behalf of Totally Alpine; the procedure in condition 16 must be followed.

16. Complaints
In spite of best efforts, Totally Alpine recognises that problems can arise. Experience has shown that, provided dissatisfaction is expressed immediately, problems can normally be solved quickly with minimum loss of enjoyment for clients and at most a momentary and marginal loss of atmosphere in the chalet. If clients have a complaint, it is most important that it is raised straight away. Clients should tell Totally Alpine’s Resort Manager so that he/she can help. If he/she does not deal with the complaint satisfactorily, the client should telephone the Totally Alpine Watford office in the UK. If still not satisfied, the complaint should be forwarded in writing to Totally Alpine’s owners, as quickly as possible. Totally Alpine’s aim is to reply to complainants within 28 days of receipt. However, detailed reports are sought from the staff or services involved and delays of up to 56 days may occur.

17. Conciliation and Arbitration
Disputes arising out of, or in connection with, this contract that cannot be amicably settled may be referred to AITO’s Independent Dispute Settlement Service to bring the matter to a speedy and amicable solution.

18. Accuracy
The descriptions in this brochure have been carefully researched and are given in good faith based upon information provided to Totally Alpine. Totally Alpine reserves the right to make changes to the particulars within this brochure at any time after publication, but in doing so will comply strictly with all relevant laws and codes of conduct

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